Returns and Refunds Policy
Due to the perishable nature of our fresh seafood, we cannot accept physical returns; however, if your order arrives damaged or below our quality standards, we are committed to making it right through a refund or replacement. Please contact us within 24 hours of delivery to report any issues with your shipment.
Inspect Your Delivery
Immediately upon arrival, check your seafood for temperature and quality to ensure it meets our freshness guarantee.
Document the Issue
Take clear photos of the product and the shipping packaging if there are any signs of damage or spoilage.
Contact Support
Email our customer service team at [email protected] with your order number and the photos within 24 hours.
Resolution Process
Our team will review your claim and process a store credit, refund, or reshipment for any qualifying quality concerns.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing